SIVASAKTHI CRACKERS – Customer Care FAQ

🛍️ Products & Price List

Customer: What products do you have?
SIVASAKTHI CRACKERS: Yes, Sir. We have Standard Fireworks and other reputed fireworks brands available.

Customer: Can I see the latest crackers price list?
SIVASAKTHI CRACKERS: Yes, Sir. Please view/download the latest price list here:
https://sivasakthionlinecrackers.com/price-list

🎁 Offers & Quick Shopping

Customer: Do you offer any combo or bulk offers?
SIVASAKTHI CRACKERS: No, Sir. However, you can easily shop using our Quick Shopping option:
https://sivasakthionlinecrackers.com/quick-shop

Customer: How can I place an order?
SIVASAKTHI CRACKERS: Please place your order online through our Quick Shop:
https://sivasakthionlinecrackers.com/quick-shop

💰 Minimum Order Value

Customer: What is the minimum order value?

SIVASAKTHI CRACKERS:

1. Minimum Order Value

   Tamil Nadu and South India  : Minimum order value: ₹3,000

   Other States / North India :     Minimum order value: ₹5,000

🚚 Delivery Information

Customer: Do you provide home delivery?
SIVASAKTHI CRACKERS: Yes, Sir. Door delivery is available only in selected locations in Tamil Nadu. Currently, door delivery is available in Coimbatore and Chennai. Delivery may be arranged through Porter, Rapido, or other delivery vendors. Additional door-delivery charges are applicable.

Customer: Which locations do you deliver to?
SIVASAKTHI CRACKERS: Please check the available transport locations here:
https://sivasakthionlinecrackers.com/pages/transport

Customer: What are the delivery charges?

Delivery Charge Slab

The applicable shipping charges are based on the total purchase value, as per the following slabs:

Customer: How long will delivery take?
SIVASAKTHI CRACKERS: After payment confirmation, it usually takes 3–5 working days to reach your nearest transport location.

📦 Order Tracking

Customer: Can I track my order?
SIVASAKTHI CRACKERS: Yes, Sir. Please log in using your registered email ID as the username and your password. You can then check your order status.

https://sivasakthionlinecrackers.com/my-orders

💳 Payment Information

Customer: What payment methods do you accept?
SIVASAKTHI CRACKERS: We accept UPI (GPay) and Bank Transfer. After making the payment, please send the payment screenshot to Customer Care or attach it to your order details.

Customer: Can I pay online?
SIVASAKTHI CRACKERS: Yes, Sir. Online payment is available through GPay and Bank Transfer.

GPay:
7538813090 / 7538813091

Bank Account Details:
Account Name: JEEVA PAULRAJ
Bank: ICICI Bank
A/C No.: 058001500116
IFSC: ICIC0001549

🔄 Order Cancellation & Changes

Customer: Can I cancel my order?
SIVASAKTHI CRACKERS: Yes, Sir. Please contact Customer Care for assistance with order cancellation.

Customer: Can I change my order after placing it?
SIVASAKTHI CRACKERS: Yes, Sir. Please log in using your registered email ID and password and click the Edit button to change the products or quantities. However, changes cannot be made after the invoice has been generated.

⚠️ Damaged or Missing Products

Customer: What should I do if my order is damaged or items are missing?
SIVASAKTHI CRACKERS: Please raise a complaint with the required details. Once the issue is verified, a refund will be initiated, if applicable.

🧾 GST Invoice

Customer: Can I get a GST bill/invoice?
SIVASAKTHI CRACKERS: Yes, Sir. The GST invoice will be generated and sent to your registered email ID after payment confirmation.

📦 Bulk / Wholesale Orders

Customer: Do you accept bulk or wholesale orders?
SIVASAKTHI CRACKERS: Yes, Sir. Please contact our Customer Care team for bulk or wholesale orders.

📞 Customer Support

Customer: How can I contact Customer Support?

SIVASAKTHI CRACKERS:

📱 WhatsApp Customer Care:

+91 7538813090

📱 General & Payment Support:
+91 7538813090
+91 7538813091

Customer: What are your business/working hours?
SIVASAKTHI CRACKERS: Our customer support is available 24/7. Feel free to contact us anytime.

🏪 Our Branch Locations

Customer: Where is your shop located?

SIVASAKTHI CRACKERS: We have the following branch locations:

1. Sivakasi Branch
D. No. 5, S.T.R Pyrotech,
554 D, Then Colony,
Sivakasi – 626 124.

2. Coimbatore Branch
Near E.S.I. Hospital,
Neelikonampalayam, Anna Nagar Junction,
Singanallur, Coimbatore – 641 028.

Order, Dispatch & Delivery

CUSTOMER:  Will my order be dispatched?

SIVASAKTHI CRACKERS:  Yes. Orders are dispatched after payment confirmation and verification.

CUSTOMER:  How long does it take to dispatch my order?

SIVASAKTHI CRACKERS:  Usually 3–5 working days to reach the nearest available transport location after payment confirmation.

CUSTOMER:  What happens if my order is delayed?

SIVASAKTHI CRACKERS:  Delays may occur due to transport, weather, holidays, or high order volumes. Please contact Customer Support for updates.

CUSTOMER:  Can I change my delivery address after placing an order?

SIVASAKTHI CRACKERS:  Yes, if the order has not been dispatched. Contact Customer Support immediately.

CUSTOMER:  Can I request a specific dispatch date?

SIVASAKTHI CRACKERS:  Specific dispatch dates cannot be guaranteed and depend on order processing and transport availability.

CUSTOMER:  Will all products in my order be dispatched together?

SIVASAKTHI CRACKERS: Yes. We generally dispatch the complete order together, subject to product availability and transport requirements.

CUSTOMER:  Is delivery available to all locations?

SIVASAKTHI CRACKERS:  Transport availability is shown during checkout. If unavailable, please contact Customer Support.

CUSTOMER:  What should I do if I receive a damaged package?

SIVASAKTHI CRACKERS: Contact Customer Support immediately with your order number and clear photos or videos of the package and products.

CUSTOMER:  Can I cancel or modify my order?

SIVASAKTHI CRACKERS: Cancellation or modification may be possible before dispatch. After dispatch, changes may not be possible.

Product & Safety

CUSTOMER:  Are your crackers genuine Sivakasi products?

SIVASAKTHI CRACKERS:  Yes. Our crackers are sourced from licensed Sivakasi manufacturers and comply with applicable safety standards.

CUSTOMER:  Do you offer bulk or wholesale orders?

SIVASAKTHI CRACKERS:  Yes. We offer bulk and wholesale orders for dealers, events, corporate gifting, and festive celebrations.

CUSTOMER:  Do you sell Green Crackers?

SIVASAKTHI CRACKERS:  Yes. Green Crackers are available where applicable and are designed to reduce environmental impact.

CUSTOMER:  What safety precautions should I follow while using crackers?

SIVASAKTHI CRACKERS:  Use fireworks in open areas, follow product instructions, keep water or sand nearby, maintain a safe distance, and ensure children are supervised by adults. Never relight a failed cracker.

Coupon Codes

CUSTOMER:  What is a coupon code?

SIVASAKTHI CRACKERS:  A coupon code is a promotional code used during checkout to receive an applicable discount or special offer.

CUSTOMER:  Where can I find my coupon code?

SIVASAKTHI CRACKERS:  Coupon codes are automatically generated based on eligible customers' previous purchase history.

CUSTOMER:  Who is eligible for a coupon code?

SIVASAKTHI CRACKERS:  Coupon codes are primarily available to existing customers based on purchase history and current offer conditions.

CUSTOMER:  Why is my coupon code not working?

SIVASAKTHI CRACKERS:  The coupon may be expired, incorrectly entered, already used, or the order may not meet the offer conditions.

CUSTOMER:  Can I use more than one coupon code?

SIVASAKTHI CRACKERS:  No. Normally, only one coupon code can be used per order.

CUSTOMER:  Can I combine a coupon code with other discounts?

SIVASAKTHI CRACKERS:  Generally, no. Coupon codes cannot be combined with other discounts unless specifically permitted.

CUSTOMER:  Can I use an expired coupon code?

SIVASAKTHI CRACKERS:  No. Expired coupon codes cannot be redeemed.

CUSTOMER:  What happens if I cancel my order after using a coupon code?
SIVASAKTHI CRACKERS:  The coupon will be handled according to the applicable cancellation and refund policy. Used coupons may not be reissued.

CUSTOMER:  Is there a minimum order value for using a coupon code?
SIVASAKTHI CRACKERS:  Yes. The applicable minimum order value is automatically determined by the system.

CUSTOMER:  What should I do if my coupon code is not working?
SIVASAKTHI CRACKERS:  Contact Customer Support with your coupon code and order details for assistance.

Discount Slabs

CUSTOMER:  What is a discount slab?
SIVASAKTHI CRACKERS:  A discount slab provides different discount percentages based on the eligible purchase value.

CUSTOMER:  How does the discount slab work?
SIVASAKTHI CRACKERS:  Higher eligible order values may qualify for higher discounts.

CUSTOMER:  Does the discount slab remain the same throughout the year?
SIVASAKTHI CRACKERS:  No. Discount slabs may change based on seasonal promotions, purchase value, and offer periods.

CUSTOMER:  Is the discount slab applied automatically?
SIVASAKTHI CRACKERS:  Yes. Eligible discounts are automatically calculated during checkout.

CUSTOMER:  Can I combine a discount slab with a coupon code?
SIVASAKTHI CRACKERS:  Generally, no. They cannot be combined unless specifically permitted.

CUSTOMER:  Can I use a coupon code with wholesale pricing?
SIVASAKTHI CRACKERS:  No. Wholesale-priced orders are generally not eligible for additional coupon discounts unless otherwise specified.

CUSTOMER:  Is there a minimum purchase value for discount slabs?
SIVASAKTHI CRACKERS:  Yes. The minimum value depends on the applicable discount slab and current promotion.

CUSTOMER:  Will my discount increase if I add more products?
SIVASAKTHI CRACKERS:  Yes. Reaching the next eligible slab may increase your discount automatically.

CUSTOMER:  Are discount slabs available for bulk orders?
SIVASAKTHI CRACKERS:  Bulk orders may qualify depending on the order value. Contact Customer Support for details.

CUSTOMER:  Where can I check the current discount slab?
SIVASAKTHI CRACKERS:  Check the Sivasakthi Crackers website or contact Customer Support for the latest discount details.

CUSTOMER:  Can the discount slab change?
SIVASAKTHI CRACKERS:  Yes. Discount slabs may be modified, updated, or withdrawn without prior notice.

CUSTOMER:  What should I do if my discount is not applied correctly?
SIVASAKTHI CRACKERS:  Contact Customer Support before completing your order so we can verify the applicable discount.

Festival Offers

CUSTOMER:  Do you offer festive discounts?
SIVASAKTHI CRACKERS:  Yes. We offer seasonal discounts, coupon codes, combo deals, and special promotions during festive occasions.

CUSTOMER:  Where can I find the latest festival offers?
SIVASAKTHI CRACKERS:  Check the Sivasakthi Crackers website regularly for the latest offers and promotions.

CUSTOMER:  Can festival offers be combined with coupon codes?
SIVASAKTHI CRACKERS:  Generally, no. They can only be combined when specifically allowed in the offer terms.

CUSTOMER:  How can I stay informed about upcoming offers?
SIVASAKTHI CRACKERS:  Follow our website and social media channels for updates on new offers, discounts, and festive promotions.